NP promises major upgrade: Drivers
to pay with credit/debit cards at gas pumps
The Trinidad Guardian
Petroleumworldtt.com
03 30 08
Motorists filling up at upgraded service stations
operated by the National Petroleum Marketing Company
(NP) will soon be able to use their credit and
debit cards at the pumps to pay for their gas.
And NP has already purchased 16 new tank wagons
to improve the efficiency of its distribution.
Addressing
NP’s dealership
meeting yesterday at the Crowne Plaza Hotel,
Wrightson Road, Port-of-Spain,
chairman Lawford Dupres outlined plans to install
card readers in dispensers at each upgraded service
station in the network to allow customers to pay
at the pump using credit cards.
Dupres
told dealers that a major upgrade of NP’s
operations is to begin soon to bring the company
to world class competitiveness.
“In order to achieve this vision of world
class competitiveness, NP is transforming its operations
from those of a typical state organisation to a
standard more readily observed in the private sector,” he
said.
“We
need to take our inspiration from the best practices
in the retail industry,
practices
that include customer focused strategies, excellence
through training, leading by example, and creating
an enjoyable and competitive workplace environment
at every station that carries our brand.”
Dupres said the company will introduce new business
models geared to meeting customer needs.
“We
are increasing our profitability through operational
efficiencies which are aimed
at reducing
expenses while growing revenues by the creation
of new lines of business.
“We will see this happening as we improve
on old non-fuel related lines of business and roll
out branded business models that capitalise on
our existing network of real estate and meet new
and developing customer needs,” he said.
Duprey said NP is an important service provider
as every driver in the country is affected by its
service and because of this the company must provide
exceptional customer service.
“The service sector affects every citizen
of this country as every driver of the nation must
visit a service station and must therefore have
interaction on a regular basis,” Dupres said.
Minister of Energy and Energy Industries Conrad
Enill, delivered the feature address at the dealership
meeting. He said the Government is committed to
providing NP with the necessary support so that
it can meet its obligations to its dealers.
Enill said this is being done through investments
in station upgrades, new technology and customer
service, training and measurement.
He said globalisation has forced the Government
to rethink the way it does its business.
“We
have a responsibility to be relevant and must
now address the way we
organise and structure
our institutions...our institutions can no longer
continue to dispense services in the traditional
manner.
“The world in general and this country,
in particular, is evolving at a rapid pace, yet
many of our systems and our people have not been
able to adequately respond to this change,” he
said.
Story by Raphael
John Lall from The Trinidad Guardian
The
Trinidad Guardian
Thursday 27th March, 2008
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